Privacy Policy

Last updated: February 20, 2026

1. Introduction

SmartLifeStack ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website smartlifestack.com, use our services, or interact with us in any way.

By using our website or services, you consent to the practices described in this policy. If you do not agree, please discontinue use of our website and services.

2. Information We Collect

We may collect the following types of information:

Personal Information You Provide:

• Name, email address, phone number, and postal address when you fill out contact forms, request quotes, or place orders
• Billing and payment information when you purchase our products or services
• Communication records when you contact us via phone, email, WhatsApp, or our website chat

Information Collected Automatically:

• IP address, browser type, operating system, and device information
• Pages visited, time spent on pages, and navigation patterns
• Referring website addresses and search terms used to find our site
• Cookies and similar tracking technologies (see Section 6)

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders for home automation products and installation services
• Respond to your inquiries and provide customer support
• Send you service updates, installation schedules, and warranty information
• Send promotional communications about our products and offers (you can opt out at any time)
• Improve our website, products, and services
• Comply with legal obligations and protect our rights

4. Information Sharing

We do not sell your personal information to third parties. We may share your information with:

• Service Providers: Third-party vendors who assist us with website hosting, payment processing, analytics, and marketing (e.g., Google Analytics, Google Ads)
• Installation Partners: Authorized technicians who perform on-site installation and maintenance of home automation systems
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted through our website
• Secure payment processing through trusted payment gateways
• Access controls to limit employee access to personal data
• Regular security assessments and updates

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns (Google Analytics)
• Deliver relevant advertisements (Google Ads)
• Enable social media features

You can control cookies through your browser settings. Disabling cookies may affect some website features.

7. Third-Party Services

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

We use the following third-party services:

• Google Analytics and Google Tag Manager for website analytics
• Google Ads for advertising
• Cloudflare for website security and performance

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Withdraw consent for data processing

To exercise any of these rights, please contact us using the details below.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order and warranty records are retained for the duration of the warranty period plus any applicable statutory period.

10. Children's Privacy

Our website and services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Address: 909/910 Arc One - Lotus, Link Road, Andheri (West), Mumbai - 400053
• Phone: +91-9319284540
• Email: support@smartlifestack.in